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Frequently
Asked Questions
1) What is our ability to update the
website on a routine/regular basis? Are there associated
costs involved?
2) Will the website be copywrited? If
so, who is responsible for filing the appropriate paperwork?
3) How many email accounts will I get
with my site?
4) What types of statistics are
available, i.e. # of visitors, analyze and graphically
report where visitors are form, which pages are viewed the
most, etc? Are there additional costs associated?
5) What type of connection is provided
to our servers [T-1, T-3, etc.]?
6) What type of band width will be
provided for our website?
7) How often do you perform routine
maintenance on our systems? Is advance notification
provided?
8) How do we acquire [phone, email,
etc.] technical help and support for the website?
What is the availability or hours of operation and expected
response time? Are there additional costs associated?
1) What is our ability to update the website on a
routine/regular basis? Are there associated costs involved?
CNS Update is the
website maintenance and updating service. A monthly
fee entitles our CNS Update clients to limited or
unlimited updating on the content of their website
by Colenet Solutions. Our normal hourly
rate is $30 an hour for website work, making the
update program a less expensive alternative if you
know you'll need some updating every month. Please
view
Site Updating for
more informaiton.
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2) Will the website be copywrited? If so, who is responsible
for filing the appropriate paperwork?
The website can
be copyrighted at completion.
Colenet Solutions will work with you to go
through all the paper work, forms and fees needed for the
copywriting process.
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3) How many email accounts will I get with my site?
A limited number
of possible email accounts comes with each hosting package.
Please view
Site Hosting for more
information. If you need more than the allotted number of
email accounts for your package contact
Colenet Solutions
for a custom hosting package.
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4) What types of statistics are available, i.e. # of
visitors, analyze and graphically report where visitors are
form, which pages are viewed the most, etc? Are
there additional costs associated?
Complete website
statistics are available through the Administrator Control
Panel for all site hosting customers. These statistics
include hits, unique visitors, referred from, browser
configuration, and much more. Website statistics are
included in every site hosting package.
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5) What type of connection is provided to our servers [T-1,
T-3, etc.]?
The website is hosted on a
server that is connected to the internet with
quad oc-48
connectivity to (2.5Gb/second) multiple oc-192 backbone
providers (9.6Gb/second), such as Internap, Qwest and
Level3.
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6) What type of band width will be provided for our website?
The allocation
of bandwidth for our Site Hosting customers depends on what
hosting package they choose. Please view
Site
Hosting
for more information. If you need more bandwidth than has
been allotted to you contact
Colenet Solutions
for a
custom package.
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7) How often do you perform routine maintenance on our
systems? Is advance notification provided?
The server and
parallel systems are continuously updated and maintained.
Advanced notification will be provided as soon as it is
scheduled if it will result it any downtime for the website.
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8) How do we acquire [phone, email, etc.] technical help and
support for the website?
What is the availability or hours of operation and expected
response time? Are there additional costs associated?
Technical
support is available 24 hours a day at
support@colenetsolutions.com.
We monitor the server
continuously to ensure prime service. Our goal is to provide
immediate response time for any
support
requests. While an immediate response is not always
possible,
Colenet Solutions prides itself on prompt customer
service and support. Technical support is included in the
cost for all hosting clients and CNS Update Clients.
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Contact
info@colenetsolutions.com
for pricing information or additional information. |